Returns & Refund Policy

We want customers to have a positive experience when shopping with ZoraCulture.

Return Eligibility

Return eligibility, the applicable return period, and any product-specific exclusions will be communicated through the website, product information, or order documentation as applicable.

Unless otherwise stated, products submitted for return should be unused, unworn, unwashed, and returned with original tags and packaging where applicable.

Non-Returnable Items

Certain products may be non-returnable for hygiene, safety, customisation, final-sale, or other stated reasons. Any applicable exclusions should be reviewed before purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or materially different from the item ordered, contact ZoraCulture promptly with the relevant order details and supporting photographs where appropriate.

Refunds

Approved refunds will generally be issued using the applicable available refund method. Processing time may vary depending on the payment provider or financial institution.

Shipping Charges

Original or return shipping charges may be non-refundable except where required by applicable law or where the return results from an error attributable to ZoraCulture.

How to Request a Return

Contact ZoraCulture through the customer-support details provided on our website and include your order information and reason for the request.

The final return window, exchange rules and any category-specific restrictions should be confirmed by ZoraCulture before the store begins accepting live orders.