Cancellation Policy

Cancellation Policy

Customers may request cancellation of an order by contacting ZoraCulture as soon as possible after placing the order.

Cancellation requests are subject to the order's processing and dispatch status. Once an order has been processed for shipment or dispatched, cancellation may no longer be possible and the applicable Returns & Refund Policy may instead apply.

If an eligible prepaid order is successfully cancelled, any applicable refund will be processed using the available refund method. The time required for the amount to appear may depend on the payment provider or financial institution.

ZoraCulture may cancel an order where reasonably necessary, including because of product unavailability, payment failure, incorrect pricing or product information, suspected fraudulent activity, or inability to fulfil the order.

Customers will be informed where an order is cancelled by ZoraCulture, and any successfully collected payment will be handled accordingly.